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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
B) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
C) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

2. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Customer Data Platform
B) Salesforce Marketing Cloud
C) Salesforce Field Service Lightning
D) Salesforce Cloud Intelligence

3. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
C) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
D) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)

4. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Issue tickets to a concert to any Loyalty member that posts a product review on social media
B) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
C) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
D) Create a Loyalty program tier with member benefits to keep customers engaged.
E) Define a transactional point-based program, in which one point is earn for every dollar spent

5. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A) Create a Decision Table and define the Redemption Catalogue as business rules.
B) Create a Loyalty Process with different rules to manage every combination
C) Create a Decision Tree using Flows with a leaf for every combination
D) Create an Apex Class and implement a Redemption Catalogue engine.

Solutions: