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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam type: Multiple Choice Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Code: ServiceNow CIS-ITSM Certification Exam
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- ServiceNow Platform Implementation (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Fundamentals (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- Service Portal Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 2: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 3: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 4: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Topic 5: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 6: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 7: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 8: Change Management | - Change types and workflows - Approval and risk management |
