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About ServiceNow CIS-SP Exam

ServiceNow CIS-SP Exam Syllabus Topics:

Topic	Details
Topic 1	Data Separation Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.
Topic 2	Foundational Data Management: This section of the exam measures the skills of Technical Consultants and examines how foundational data is brought into a domain-separated environment. The focus is on configuring and managing import sets and transformation maps to ensure accurate and isolated data loading per domain. It tests the ability to maintain clean, separated data environments during initial setup and routine updates.
Topic 3	Process Separation:This section of the exam measures the skills of ServiceNow Administrators and evaluates the ability to configure and maintain process-level separation between domains. It involves the use of the sys_overrides field, managing automation and business logic unique to each domain, and adjusting UI elements like forms and lists accordingly. The candidate is also tested on configuring data-driven processes and choice lists to support domain-specific workflows and experiences.
Topic 4	Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.
Topic 5	Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/cis-service-provider-blueprint.pdf

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