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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is a method of qualitative analysis?

A) Connective analysis
B) Constructive analysis
C) Comprehensive analysis
D) Comparative analysis

2. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To support the spouse, who needs more support than the patient at this time
B) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
C) To ensure that all stakeholders review the plan of care in a collaborative manner
D) To discuss palliative care, which is the most important aspect of the situation

3. In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?

A) The ability to track patient movements and deliver targeted advertisements
B) The ability to write unlimited complaints
C) Widespread accessibility and exchange of data
D) Convenience for scheduling and medication refill

4. The patient experience professional identifies experience-based co-design (EBCD) as the best approach to understand and ease growing challenges in an outpatient oncology setting. Which of the following is the BEST strategy to increase stakeholder collaboration in the process?

A) Meet with a project manager and define tactics for an outpatient oncology action plan.
B) Develop a questionnaire for patients to learn about their exam room experience in the outpatient oncology care setting.
C) Develop a series of staff and patient workshops to capture dialogue about different aspects of outpatient oncology services.
D) Schedule exclusively in-person focus groups for current patients to redesign the process.

5. In which of the following methodologies for process improvement is emotional mapping used as an analytical tool?

A) Plan-Do-Check-Act
B) Experience-based co-design
C) Total quality management
D) Lean management

Solutions: