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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A) Use a condition to hide data unless specific criteria are met
B) Use a table or chart to display data
C) Use a flyout action to display additional information
D) Put specific fields in a collapsible block

2. A consultant is working with a client who wants to use a Flexcard to display data from a specific Salesforce object. The client is unsure which data source What advice should the consultant give to the client?

A) The client should choose a data source based on the speed of data retrieval
B) The client should choose the data source that retrieves the most data.
C) The client should choose a data source that can retrieve data from the specific Salesforce object.
D) The client should choose a data source based on the number of records it can retrieve.

3. A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A) Currency
B) Number
C) Multi-select
D) Radio

4. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Allow customers to enter bill payment information
B) Guide users through complex processes
C) Display differentactions based on context
D) Display a 360° view of the customer

5. A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?

A) Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
B) Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
C) Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
D) Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

Solutions: