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About Oracle 1Z1-1064 Exam

Oracle 1Z1-1064 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Engagement Cloud Integration Architecture And Mechanisms Describe CTI Integration Architecture
Topic 2	Configure A Service Request Category Identify KM Enablement Activities
Topic 3	Describe DCS Architecture Components (Themes, Templates, Pages) Deploy An Initial DCS Application
Topic 4	Implement An SR Assignment Mapping Describe Common SR Processing Activities
Topic 5	Describe Entitlement Concepts (Coverage, Milestones) Describe The Engagement Cloud Security Model
Topic 6	Describe DCS Components (Products, Contact, KM, SR Creator, Admin) Customize A DCS Application
Topic 7	Describe DCS Enablement Activities (Profiles, Roles, Authentication) Enable Engagement Cloud Features
Topic 8	Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates) Configure CTI Notifications
Topic 9	Digital Customer Service (DCS) Use Functional Setup Manager (FSM) Set Up SR Creation And Handling
Topic 10	Use Tools Used To Configure And Customize Engagement Cloud Advanced Configuration, Integration And Analytics

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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