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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User, Extension, and Group Management | - User provisioning
|
| Topic 2: IP Office System Installation and Configuration | - Initial system setup and licensing
|
| Topic 3: Voice Services and Telephony Features | - Basic telephony services
|
| Topic 4: Maintenance, Troubleshooting, and System Monitoring | - Backup and restore procedures
|
Avaya IP Office Configuration and Maintenance Sample Questions:
In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?
- A. The license is the wrong license for the SD Card installed in the IP Office.
- B. This is a temporary upgrade license.
- C. The license is not needed on the installed release of the software.
- D. The license requires a second temporary license be loaded to allow this license to be valid.
In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
- A. /temp
- B. /backup
- C. /Ivmail
- D. /primary
- E. /dynamic
The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
- A. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
- B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
- C. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
- D. ''Agent1''cannot be used as a name for a CCR agent.
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is in After Call Work (ACW).
- B. The CCR Agent is not logged into the telephone.
- C. The CCR Agent is not a CCR administrator.
- D. The CCR Agent is checked on the user's telephony tab.
- E. All of the CCR licenses are being used.
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 1616
- B. 4620
- C. 4612
- D. 4602
