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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Integration | - Telephony and SIP integration
|
| Topic 2: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 3: Operations and Maintenance | - Monitoring and reporting
|
| Topic 4: Solution Design Requirements | - Design considerations
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The Avaya solutions and services Avaya could offer
- B. The design diagram for discussion with customer
- C. The salaries of the executives In the meeting
- D. The model numbers of the existing contact center equipment
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Open Computing Language (OpenGL)
- B. Simple Direct Media Layer
- C. Microsoft .NET
- D. Open Database Connectivity (ODBC)
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
- A. Agent Desktop does not support co-resident Skype for Business client software.
- B. Microsoft Lync Server are not supported.
- C. Microsoft Skype Server are not supported.
- D. Different Presence client software are supported on Avaya Agent Desktop.
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Server Utility
- B. Contact Center Manager Multimedia Administrator
- C. Contact Center Orchestration Designer
- D. Contact Center Manager Administrator
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. Physical Mid-Range Server
- B. VMware High-End Server
- C. VMware Mid-Range Server
- D. Physical Entry-Level Server
