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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Avaya IX™ Orchestration
B. Visual Designer
C. Graphical Designer
D. Call Vectoring

Question 2

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A. SIP
B. EC500
C. PRI
D. CTI

Question 3

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
C. Call Center Elite requires CMS.
D. It is sold through Direct and Indirect channels.
E. Call Center Elite includes Business Advocate.

Question 4

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A. Upgradable Single Box
B. Single Box
C. Cluster Mode
D. Geo-redundancy

Question 5

A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A. Avaya Intelligent Customer Routing
B. Avaya Call Management System
C. Avaya Aura® Elite Multichannel
D. Avaya IX™ Workforce Engagement

Solutions: