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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Monitoring and troubleshooting
|
| Avaya Oceana Architecture | - Core components and services
|
| Channel and Interaction Management | - Omnichannel handling
|
| Installation and Configuration | - System setup and deployment
|
Avaya Oceana® Solution Support Sample Questions:
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - Web Voice
- B. VO - "VoIP" call
- C. VO - 'PSTN' Voice
- D. VO - Video
Correct Answer: C 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- C. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
Correct Answer: B 🗳️
While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
- A. CustomerControllerService
- B. AgentControllerService
- C. WAlMRestService
- D. ORCRestService
Correct Answer: D 🗳️
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
- A. Contextld
- B. DNIS Number
- C. WorkRequestID
- D. Caller ID
Correct Answer: A 🗳️
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?
- A. CSC
- B. Context Store
- C. Work Assignment
- D. UCM
Correct Answer: A 🗳️
