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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Symposium Call Center Overview & Architecture | 25% | - System components and hardware - Software architecture and releases - Network integration and protocols |
| Topic 2: Installation & Configuration | 25% | - Basic configuration parameters - Server setup and deployment - Database and licensing setup |
| Topic 3: Maintenance & Troubleshooting | 25% | - Backup and restore procedures - Monitoring and performance tuning - Fault isolation and resolution |
| Topic 4: Administration & Operation | 25% | - User management and permissions - Daily operational tasks - Call routing and queue management |
