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Apple OS X Support Essentials 10.8 Sample Questions:

1. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
C) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
D) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

2. Which tool lets you search log files?

A) Activity Monitor
B) Archive Utility
C) Network Utility
D) Console

3. Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user files from ________.

A) another volume on the same computer
B) an archive stored on iCloud
C) a Time Machine backup on a connected USB hard disk
D) a Windows XP computer with Service Pack 3 or later installed

4. For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

A) True
B) False

5. Review the screenshot of part of a Network Utility window, and then answer the question below.
Which statement accurately interprets the Network Utility Lookup results shown above?

A) The DNS server for mainserver.pretendco.com is pretendco.com.
B) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
C) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
D) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.

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