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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
| Topic 2: Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
| Topic 3: User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Topic 4: Data and Process Understanding in Salesforce | 20% | - Data modeling concepts in Salesforce - Process mapping and optimization |
| Topic 5: Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
Salesforce Certified Business Analyst Sample Questions:
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
- A. Include who, What, and why
- B. Include the V2MOM structure
- C. Include technical details
Correct Answer: A 🗳️
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A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
- A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
- B. Simple-A high-level overview of the process is sufficient to show a new user experience.
- C. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
Correct Answer: C 🗳️
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Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
- A. User story
- B. Non-functional requirement
- C. functional requirement
Correct Answer: B 🗳️
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The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?
- A. Perform testing on all objects in the trigger.
- B. Run all Apex tests using change set validation.
- C. Gather testing requirements from the stakeholder.
Correct Answer: C 🗳️
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Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
- A. Reset project expectations at the next meeting with the stakeholder.
- B. Ask an executive sponsor to address the stakeholder's concerns.
- C. Set up a casual meeting to create a personal connection with the stakeholder.
Correct Answer: C 🗳️
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