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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: KPI Selection | - KPI selection sources - KPI selection techniques - KPI selection for organizational scorecard |
| Topic 2: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 3: Understanding KPIs | - SMART objectives decomposed - KPI related terminology - KPI lifecycle |
| Topic 4: KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Topic 5: KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| Topic 6: Working with Targets | - Challenges in working with targets - KPI documentation processes - Negative behaviors when setting - Targets in practice |
| Topic 7: Data Visualization | - Usability in terms of visual design - Best practices in scorecard design - Guidelines to design efficient templates - Best practices in dashboard design - Scorecard and dashboard examples |
| Topic 8: KPI Measurement | - KPI report - Data gathering communication - Change log |
| Topic 9: KPI Documentation | - KPI documentation form functions - KPI documentation process - KPI documentation form design - Weights and Indexes - Organizational KPI libraries development |
| Topic 10: The World of KPIs | - The value added by KPIs - Challenges in performance measurement - KPIs concept map - Governance - Organizational levels |
| Topic 11: Data Gathering | - KPI activation techniques - KPI activation tools - KPI reporting data sources - Communication with data custodians - Community of Practice - Guidelines to improving - Data quality dimensions |
| Topic 12: KPI Project Coordination | - Primary and secondary data sources - The business case for KPI implementation - KPI project plan - KPI workshop briefing pack |
| Topic 13: KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which type of graph is ideal for trend analysis?
A) Bullet graphs
B) Scatter graphs
C) Spaghetti charts
D) Line charts
2. Which of the following statements is an initiative?
A) Processes optimized (%)
B) CRM system implementation project
C) Reduce operational ... (incomplete statement)
D) None of the answers
3. How often would you recommend collecting data and reporting on "Employee engagement (%)"?
A) Monthly
B) Daily
C) Biannually
D) Weekly
4. In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?
A) Outcome
B) Input
C) Process
D) Output
5. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?
A) Profitable customers (%)
B) Orders processed per hour (#)
C) None of the answers
D) Retained earnings ($)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
