HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF's). However, some senior managers are confused as to the difference between CSF's and Key Performance Indicators (KPI's).
Which of the following are Critical Success Factors for HHH? (Choose all that apply.)

• A. Time taken to load and unload deliveries.
• B. Market share percentage.
• C. Continual maintenance of warehouse facilities.
• D. Efficient staff planning systems.
• E. Customer satisfaction.
• F. Percentage of stock damaged.

Information Systems (IS) strategy is correctly defined as:

• A. Identifying the information needs of the organization and aligning development to them.
• B. The planning, organizing, investment and control of information applications in the organization.
• C. The roles and structure of information specialists in the organization and their relationship with users.
• D. Decisions on the hardware, software and communications solutions used in the organization.

As a CIMA qualified management accountant working within a manufacturing company, you are subject to both CIMA's Code of Ethics and your company's Code of Business Conduct.
Which TWO of the following statements are TRUE? (Choose two.)

• A. Both CIMA's Code of Ethics and the company's Code of Business Conduct include references to Confidentiality. Disclosure on public interest grounds is therefore prohibited.
• B. Where there is a difference between CIMA's Code of Ethics and the company's Code of Business Conduct, the company's Code of Business Conduct takes priority.
• C. A company's Code of Business Conduct can be rules based.
• D. As a CIMA qualified Management Accountant you must follow CIMA's Code of Ethics.
• E. Both CIMA's Code of Ethics and the company's Code of Business Conduct must be based on a set of basic principles.

Which of the following would be likely to encourage an organization to use Scenario Planning? (Choose all that apply.)

• A. The organization has achieved all of its objectives and operates within a stable external environment.
• B. Competitor's are increasingly using Scenario Planning as part of their strategy formulation process.
• C. The organization has not previously experienced any major surprises or expensive strategic mistakes.
• D. The organization often experiences 'group-think', leading to a narrow view of the future.
• E. Uncertainty in the industry is high, relative to management's ability to predict or adjust to change.

Plush is a medium-sized hotel which recently opened on the outskirts of a city which is popular with tourists. It has a sophisticated website which allows customers to pre-book rooms and additional items, such as meals in its restaurant and tickets for popular tourist attractions in the city.
Plush has listed its website on a popular hotel price comparison website, which allows customers to compare prices and facilities of hotels in the same area and this has resulted in over 60% of Plush's customer bookings so far.
Since listing on the price comparison website, the Sales Manager of Plush has noticed that the prices offered by its nearest competitors have reduced dramatically and their range of special offers have also increased.
Which TWO of Porter's Five Forces have been most affected by the use of the price comparison website by the hotels in the same area as Plush? (Choose two.)

• A. Bargaining power of suppliers.
• B. Bargaining power of customers.
• C. Threat of substitutes.
• D. Competitive rivalry.
• E. Threat of new entrants.