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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Customer Data Cloud |
| Topic 2: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices - Data flow and system connectivity |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
| Topic 5: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 6: Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
- A. Registered product
- B. Service level agreement
- C. Functional location
- D. Skill set
- E. Installation point
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
- A. SAP Revenue Recognition
- B. Quotation Recommendation
- C. Document Information Extraction
- D. Data Attribute Recommendation
- E. SAP Translation Hub
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
- A. By generating artifacts for creating an integration flow in SAP Cloud Integration
- B. By providing SAP advisory consultants to support customer go-lives
- C. By using a proposal service based on machine learning using crowd sourcing
- D. By offering SAP methodology templates for creating integration strategies
Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
- A. SAP Cloud Applications Studio
- B. SAP Build Apps
- C. SAP Event Mesh
- D. SAP BTP, Kyma runtime
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
- A. SAP Build Process Automation
- B. SAP Build Apps
- C. Low-Code-No-Code Composer Integration
- D. SAP Build Work Zone
- E. SAP Build Code
