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EX0-114 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-114 exam dumps will include the following topics:
- The Service Management System (SMS) 35%
- The relationship processes and their relationships 5%
- The control processes and their relationships 10%
- The resolution processes and their relationships 5%
- Service Design and Transition 5%
- Introduction to IT Service Management 35%
- The service delivery processes and their relationships 5%
EXIN EX0-114 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Processes | 25% | - Operational processes
|
| Continual Improvement | 20% | - Performance measurement
|
| ISO/IEC 20000 Standard | 30% | - Standard structure and requirements
|
| IT Service Management Principles | 25% | - Core concepts of IT service management
|
