A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.

• A. The Centre Manager is trained in energy awareness.
• B. The organisation ' s energy supplier sources renewable energy.
• C. The centre staff are responsible for energy consumption in the staff areas.
• D. The organisation should take action to address its energy consumption.
• E. The escalators are switched on permanently.
• F. The vending machines are switched on permanently.

Which one of the following options is the definition of an interested party in an EMS?

• A. A person or organisation that can affect, be affected by, or perceive itself to be affected by a decision or activity.
• B. An individual or organisation that can influence, be influenced by, or perceive itself to be influenced by a decision or activity.
• C. A third party that can appeal to an organisation when it perceives itself to be affected by a decision or activity.
• D. A group or organisation that can interfere in or perceive itself to be interfered with by a management decision.

An internal auditor of a manufacturer of aluminium products for the car industry asked to see the most recent management review minutes and found no reference to the completion of some of the current environmental objectives. He raised a nonconformity against section 9.3.c of ISO 14001 in Report IA202. The nonconformity (NC3) stated:
" Top management has not analysed why some of the environmental objectives have been met since the last management review. " When discussing the finding with the Environmental Manager, the auditor was informed that planned actions taken to complete the current environmental objectives were specifically covered in the internal audit programme and did not need any further work done.
Select one of the options which would constitute an effective response by the Environmental Manager to the nonconformity.

• A. Embark on a training programme for internal auditors on the setting and evaluation of environmental objectives.
• B. Reject the non-conformity. Objectives do not have to be met within a year. Plans on how to achieve objectives are established and reviewed when conducting the internal audit programme.
• C. Revise the incomplete environmental objectives to make them more achievable within 12 months.
• D. Schedule additional internal audits in the internal audit programme for the next year, specifically to cover the completion of all environmental objectives.

A large public library established an EMS in accordance with ISO 14001 requirements, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit of the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which environmental objectives were defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste into four categories: paper, plastics, metals, and food. Before, we had only three (plastic and paper were disposed of together). The deadline is in six months. We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to this objective?

• A. Was it approved by the Director?
• B. How and when will you update it, as appropriate?
• C. Is it consistent with the environmental policy?
• D. Did you communicate it to relevant personnel?
• E. How is it being monitored?
• F. Did you keep any documented information?
• G. What resources did you need?
• H. Is it measurable?
• I. Was the Environmental Manager responsible for its establishment?
• J. What happens if the completion date is not achieved?

An organisation (ABC) plans to carry out a second-party audit of the environmental management system of a supplier (XYZ). Both, ABC and XYZ, have a certified Environmental Management System (EMS) to ISO
14001 by the same certification body.
Which one of these statements is correct?

• A. ABC should inform the certification body that it is planning to audit XYZ.
• B. ABC should request to see a copy of the last certification body audit report from XYZ.
• C. ABC should not ask permission from the certification body to carry out the audit to XYZ.
• D. ABC should invite, as an observer, an auditor of the certification body when it carries out the audit to XYZ.