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Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
- A. Problem management
- B. Service continuity management
- C. Deployment management
- D. Business analysis
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
- A. Incident management
- B. Problem management
- C. Deployment management
- D. Service level management
Correct Answer: D 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
An online retail provider wants to detect service degradation before customers begin complaining. The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
- A. Monitoring and event management
- B. Service continuity management
- C. Supplier management
- D. Relationship management
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
In the context of high-velocity IT, which statement about the ' four dimensions of service management ' is CORRECT?
- A. Differentiating digital technologies are best managed by a centralized IT organization
- B. Using automated tools supports the need to deliver digital products quickly and reliably
- C. Making quick decisions without getting slowed down by data analysis enables agility
- D. Controlling suppliers' investments and policies reduces the risks of cloud-based services
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Complexity thinking
- B. Service-dominant logic
- C. Design thinking
- D. Toyota Kata
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsIT members. You can sign-up / login (it's free).
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