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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Opportunity Management | 13% | - Forecast and estimate sales - Generate opportunity reports - Manage sales cycles and stages - Create and track opportunities |
| Topic 2: Integration and Reporting | 11% | - Export and analyze data - Link with sales, purchase, and service modules - Use relationship management reports |
| Topic 3: Organize Communications and Documents | 11% | - Use interaction wizard - Build relationships - Manage attachments and interaction templates - Track emails, calls, and automatic logging |
| Topic 4: Campaign Management | 12% | - Assign targets and segments - Track campaign responses - Analyze campaign effectiveness - Plan and launch campaigns |
| Topic 5: Promotions and Segments | 13% | - Define and manage segments - Generate communications for segments - Process and reuse saved segment criteria - Create and configure promotions |
| Topic 6: Address Book Management | 11% | - Configure address book - Export contact lists and reports - Search and merge duplicate contacts - Create company and person contacts |
| Topic 7: Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Duplicate search and email classification - Automatic communication recording - Marketing setup |
| Topic 8: Task Management | 10% | - Close, cancel, or delete tasks - Transfer and update tasks - Create, assign, and schedule tasks - Set up teams and responsibilities |
