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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Define testing and deployment strategies - Apply governance and change management |
| Topic 2: Solution Design | 32% | - Align business processes to data model and features - Recommend use of industry common features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Topic 3: Integration and Data Management | 15% | - Manage duplicates and data quality - Plan data migration and governance - Select data and integration tools |
| Topic 4: Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Topic 5: Nonprofit Cloud Setup | 22% | - Set up program and case management - Configure stakeholder management - Enable features and manage permissions |
| Topic 6: Nonprofit Cloud Feature Configuration | 35% | - Configure program management and outcomes - Configure grantmaking functionality - Configure fundraising management |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit organization wants grant seekers to be able to add collaborators in Experience Cloud to help complete grant applications. What should the organization configure in Nonprofit Cloud for Grantmaking?
- A. Compliant Data Sharing
- B. Permission sets
- C. Group Membership
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A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?
- A. NPSP Address Management
- B. Sender Authentication Package
- C. Customer Data Platform
- D. Insights Platform Data Integrity
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A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?
- A. Flexcard
- B. Contact Profile
- C. Actionable Relationship Center
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A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?
- A. Update default sharing to Public Read/Write.
- B. Create a criteria-based sharing rule.
- C. Update the assigned Permission Set.
- D. Create and assign a new profile.9
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A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?
- A. Send List Email
- B. Account Engagement
- C. Elevate
- D. Email-to-Case
