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The benefit in Obtaining the C9530-001 Exam Certification
After completion with IBM P9560-043 exam dumps, you can do the following:
Manage all aspects of the support relationship with your End Users, including:
- Have and maintain a system
- Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
- Managing End User satisfaction issues
- Having committed responses times
- Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
- Logging all calls
- For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
- Providing regular status updates,
- Assigning severity
- For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
- Tracking customer incidents / cases
- Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
- Obtaining additional information for debugging
- Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
- Identify known errors and provide resolution to End User
- Setting realistic expectations
- confirming next steps in problem investigations
- Managing cases from the first call through to resolution
- Performing technical analysis on error / problem submitted to IBM Level 2 Support
- All communication with your End User
- Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
- Include the Technical Support as specified in the applicable
- Implement solution, workaround or fix, as provided by IBM.
- Providing regular status updates
- As feasible providing solutions, workarounds or fixes for errors / problems
- Resolve / answer how-to, education and technical questions and provide best practices consultation
