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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Channels | 10% | - Channel Integration
|
| Decision Strategies | 25% | - Strategy Design
|
| Actions and Treatments | 12% | - Action Management
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Engagement Policies | 12% | - Policy Configuration
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
2. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
A) Host images on an external server
B) Attach images to the email
C) Embed images in the email directly
D) Provide links to images in the email
3. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
4. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A) Offers ranking
B) Call intent detection
C) Dispute handling strategy
D) Interaction history
5. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A) Contact policies
B) Context weighting
C) Business levers
D) Engagement policies
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: D | Question # 3 Answer: Only visible for members | Question # 4 Answer: C | Question # 5 Answer: C,D |
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