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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel & User Group Administration | 28% | - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels |
| Security | 15% | - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) |
| Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement |
| App Administration | 10% | - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration |
| User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?
A) Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
B) Create a naming convention for each of the three projects, and add them as default channel naming prefixes.
C) Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
D) Ask members to include the project name in the channel description upon channel creation.
2. Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?
A) Create a new workspace for external collaboration, and add the consultants as members.
B) Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.
C) Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.
D) Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.
3. What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)
A) Sets permissions on who can view your workspace analytics.
B) Sets channel management permissions at the workspace level.
C) Assigns default channels to users when they start working at the company.
D) Notifies a group of members who often need to be notified at once. For example: @managers
E) Assigns default Slack app integrations to users when they start working at the company.
4. What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)
A) It allows employees to use the same login credentials they already use for other applications.
B) It allows your organization to control the encryption keys to your users' data within Slack.
C) It is a standard security feature that is available on all of Slack's paid plans.
D) It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
E) It gives organizations more control over their security policies, including password format requirements.
5. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?
A) Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
B) Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
C) Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.
D) Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A,E | Question # 5 Answer: D |
