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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
Salesforce Certified Field Service Consultant Sample Questions:
1. A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers
A) The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.
B) A dependency has been created between the two appointments and the start times are the same.
C) The Complex Work Visualforce page is added to the Service Appointments page
D) The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
E) The Same Resource and Same Day fields appear on the Service Appointments page layout.
2. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?
A) Create a custom Mobile App that syncs articles based on service appointmentassignments.
B) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
C) Use work types to assign associated articles to work order.
D) Write a workflow that associates articles to work orders based on a picklist on thework order.
3. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
A) Write a batch Apex class to unschedule low priority work orders.
B) Apply the Reshuffle action within the Gantt.
C) Define a Global Optimization job to run hourly.
D) Create a custom Gantt action to call an Apex class to reschedule appointments.
4. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
A) visual force page
B) page layouts
C) field sets
D) mini page layouts
5. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
A) The Work Order Line Item associated with the completed Work Order
B) The Products Consumed section on the Work Order
C) The Product Request Line Item associated with the Product
D) The Product Item Transactions Related List on the Product Item
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
