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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Which button would you click to mute yourself when on a call?
A) Drop-down arrow
B) Phone with down arrow
C) Dialpad
D) Vertical bars
E) Microphone
2. You must work closely with before completing configurations for external SIP trunks.
A) The Resource Center
B) Genesys
C) Your carrier
D) Your designated contact
3. What are two methods for creating a conference call in Genesys Cloud?
A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
D) Have all attendees call you. When all calls are active, click the Start Conference button.
4. Select all the sections for the standard profile page. (Choose five.)
A) Contact Information
B) Relationships
C) Skills & Certifications
D) General
E) Languages
F) Contact
G) HR
5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A) Use the Call History.
B) Use the Make Call button.
C) Use the .NET Client.
D) Use the built-in Dialpad.
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,B,C,D,G | Question # 5 Answer: A,D |
