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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 2	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 3	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 4	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
Topic 5	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.