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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Service action
B) Access to resources
C) Transfer of goods
D) Service offering

2. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

A) Identify who the service consumers and key stakeholders are
B) Evaluate the risks and financial consequences for the consumers
C) Understand why patients use the appointment service
D) Analyze how the system will help patients achieve their goals

3. What is the MAIN purpose of using feedback throughout improvement iterations?

A) To avoid changes in project priorities during implementation
B) To prevent the need for further adjustments once work has started
C) To confirm that all stakeholder opinions are in agreement
D) To ensure that improvement actions remain relevant and effective in changing circumstances

4. Which BEST explains why an organization might choose to engage external suppliers?

A) To minimize reliance on third-party providers
B) To remove the need for oversight, governance, and internal management
C) To maintain greater control and visibility over service delivery
D) To obtain capabilities that are difficult to develop internally

5. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because costs are more important than outcomes
B) Because risks are more important than outcomes
C) Because outcomes eliminate the need to manage costs and risks
D) Because value is created when desired outcomes are achieved while costs and risks are optimized

Solutions: