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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Configuration and deployment services - Hardware support and warranty extensions - Device lifecycle management phases |
| Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
| Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Service level agreements and governance - Monitoring and support capabilities |
| Solution Design & Value Proposition | 25% | - Assessing customer IT environment - Matching services to customer needs - Sustainability and device extension value - Total cost of ownership benefits |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Name a capability available within HP Essential Support.
A) Guaranteed 24 x 7 support and next-day turnaround
B) Ability to order replacement parts from HP for defective third-party components
C) Remote problem diagnosis and troubleshooting to resolve most issues
D) Online status tracking during repair of product while at the repair center
2. 
3. What are the three Priority Services Packages? (Select three.)
A) Priority Access Plus
B) Priority Management
C) Priority Anytime Access
D) Priority Access
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: A,C,D |
