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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Functional Service
C) Sync Service
D) Importer Service
E) Provisioning Service
F) Active Directory Synchronization Service

2. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that the user has permission to accessACCCM.
C) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
D) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
C) Give the logged in user full control of the C:\temp directory.
D) Give the logged in user full control of the C:\ directory.

4. What arc three advantages of the Audit Server? (Choose three.)

A) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
B) the ability to rollback the CM administration
C) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
D) the ability to schedule delayed saves during maintenance hours
E) auditing to a single field level
F) unlimited database entries

5. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The databaseusername was not configured correctly.
B) The CallRecorded wasnot added to the location.
C) The web service userpassword was not configured correctly.
D) The database passwordwas notentered correctly.

Solutions: