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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 BitLinux server with2GB of memory
B) 64 Bit Windows 2008 R2 server with 4 GB of memory
C) 32 bit Windows 2008 R2 server with 2 GB of memory
D) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
E) 32Bit Windows XP with 2 GB of memory

2. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Functional Service
C) Sync Service
D) Importer Service
E) Provisioning Service
F) Active Directory Synchronization Service

3. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The login ID for the Web Service was not configured correctly.
B) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
C) The Database Port is setto 1433.
D) The Web Service URL was not configured correctly.

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Enable UDFthe system parameterlevel.
B) Enable UDFon eachuser'sprofile.
C) Check Export to External Systems on the user's profiles.
D) Check Export to External Systems at the system parameter level.

5. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) ws_er
C) CRN_CS
D) witness

Solutions: