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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The agents are using the search calling list function and manually choosing the wrong records forcalling.
B) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
C) The calling list being used was downloaded and overwritten during calling.
D) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
E) The job was configured for a different calling list than the selection was run on.

2. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) three months plus the current month
B) The current month
C) six months plus the current month
D) since the dialer was installed

3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) auditor
B) reporter
C) sysadm
D) system

4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) If the Configurator is not running, access and runitfrom the Role Editor.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) You configure the Supervisor applications using the Configurator.

5. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) check_errors 20110219
B) tail-facc*0219
C) logadm -p opmon |7
D) logcat -p agent

Solutions: