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Avaya 3100 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Communication Manager Administration Exam 3100.1 |
| Exam Number: | 3100.1 |
| Available Languages: | English |
| Real Exam Qty: | Approximately 90-92 |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 125 (approx., varies by region) |
| Related Certifications: | Avaya Aura Communication Manager and CM Messaging Embedded Maintenance and Troubleshooting (3101) Avaya Aura Session Manager and System Manager Implementation and Maintenance (3102) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Recommended Training: | Avaya Learning Resources (documentation and courses) Avaya Aura Communication Manager Administration Training |
| Exam Registration: | Avaya Support / Certification Entry Point Avaya Learning / Certification Portal (legacy, being phased out) |
| Sample Questions: |  |
| Exam Way: | Proctored online or authorized testing center (region dependent) |
| Pre Condition: | Recommended: Basic knowledge of Avaya Aura Communication Manager and enterprise telephony concepts |
| Official Syllabus URL: | https://www.avaya.com/ |
Avaya 3100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Routing and Dial Plan Management | - Trunking and connectivity
|
| Communication Manager Architecture and Fundamentals | - Core call processing
|
| Feature Administration | - Advanced features
|
| Maintenance and Troubleshooting Basics | - Basic troubleshooting
|
| System Administration | - User and endpoint administration
|
Avaya 3100: The Questions Everyone Asks
Recommended: Basic knowledge of Avaya Aura Communication Manager and enterprise telephony concepts Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official 3100 exam page) always has the current version.
The official Avaya Aura Communication Manager Administration outline has 5 domains — the biggest include System Administration, Communication Manager Architecture and Fundamentals, Routing and Dial Plan Management. Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.
You can, and you should. The free PDF demo is there so you can judge the content yourself before spending anything. If you're unsure whether the PDF, desktop engine, or online version suits your study habits, contact our 24/7 service team — they'll advise you. After purchase, 365 days of free updates are included, renewable at 50% off if the period ever expires.
Sign up through the vendor's official channels:
- Avaya Learning / Certification Portal (legacy, being phased out)
- Avaya Support / Certification Entry Point
The exam is offered Proctored online or authorized testing center (region dependent), so decide which arrangement suits you before picking a date.
Delivery first: the moment you pay, we send the download link and access details to your email within a minute — even on holidays — and the files install on unlimited computers; contact support if 2 hours pass with nothing. For refunds, the terms are explicit: take the corresponding 3100 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. The alternative to a refund: two equal-value exam products free, with your original updates intact.
The vendor recommends:
- Avaya Aura Communication Manager Administration Training
- Avaya Learning Resources (documentation and courses)
Classroom hours alone won't tell you if you're ready — the 3100 practice questions from BraindumpsIT will. Use them after the coursework to convert knowledge into exam performance.
The Avaya Aura Communication Manager Administration is Avaya's official exam for the Avaya Aura Communication Manager Administration certification, a Professional-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as Avaya Aura Communication Manager and CM Messaging Embedded Maintenance and Troubleshooting (3101), Avaya Aura Session Manager and System Manager Implementation and Maintenance (3102).
The exam gives you 90 minutes for Approximately 90-92 questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the BraindumpsIT engine until the clock stops being a factor.
Avaya Aura Communication Manager Administration Sample Questions:
You are preparing to configuration the system to perform an automatic daily full backup to external storage medium.
What Information must you know about HIP FTP server to program the backup?
- A. IP address, port number, and default directory
- B. User name, password, and default directory
- C. User name, password, IP address, and default directory
- D. IP address, port number, protocol, and default directory
Correct Answer: C 🗳️
Refer to the exhibit.
Consider the settings shown in the exhibit displayed by using the display route-pattern command. You must deny calls from users in COR 10 to use route pattern 1.
To what should the Facility Restriction Level (FRL) for COR 10 be set?
- A. 4
- B. 2
- C. 3
- D. 5
- E. 6
Correct Answer: B 🗳️
A customer wants to connect two branch offices with an ISDN trunk, where each branch office has a PBX system.
Which Service Type should be selected when configuring the trunk?
- A. Direct Inward Dial (DID)
- B. Tie
- C. Tandem
- D. Central Office (CO)
Correct Answer: B 🗳️
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The station lock feature manually or automatically changes the COR of a station to block outgoing calls recently, extensions at a customer's site have been used for out of hours outgoing calls. IT would like to activate this feature automatically on the telephone on site.
To address safety concerns, what do you tell the site manager regarding outgoing emergency calls and incoming or outgoing calls if staff needs to work overtime?
- A. The station lock feature does not block incoming calls or emergency outgoing calls and the telephone can be unlocked from designated telephone(s) by inputting a code.
- B. The station lock features does not block outgoing emergency calls and using a code they can receive incoming calls and make outgoing calls.
- C. The station lock feature does not block incoming calls and using a code they can make emergency or outgoing calls.
- D. The station lock feature does not block incoming calls or emergency outgoing calls and the telephone can be unlocked by inputting a code.
Correct Answer: D 🗳️
Administrative users are assigned a user profile that specifies both a web profile group and a SAT profile group. This controls the functions a user can perform with SAT and within the system Management Interface (SMI).
How does the SAT profile control the functions?
- A. It controls the type of SAT access (GEDI or terminal emulation) the user can use.
- B. It controls the time of day that the user can do Sat administration.
- C. It controls which SAT screens or categories the user can access.
- D. It controls the SAT "action" commands the user can use.
Correct Answer: A 🗳️
