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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Recording and Quality Management | - Call recording configuration and management
|
| Administration and Support | - Troubleshooting and support
|
Avaya Workforce Engagement Support Certified Sample Questions:
Which two are examples of server role? (Choose two)
- A. Recorder Integration Service
- B. Enterprise Manager
- C. Framework Integration Service
- D. Avaya Contact Recorder
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In Archive, what is the function of a campaign?
- A. It defines the physical repository for archived content.
- B. It defines when and how fast archive activity may occur on a recorder.
- C. It defines filter rules to determine which recordings to archive.
- D. It defines how to perform a specific archive task against a specific media.
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The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?
- A. It sets up recorder roles, which define the functionality of servers
- B. Itassignscall buffer disk settings an logical drives to the contact recording environtment
- C. It captures and processes events from server interfaces
- D. It connects Recorder with the third-party system
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Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Wfm
- B. Interactions
- C. Coaching
- D. eLearning
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Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. The account cannot be the same as the Management Service account
- B. The password can be changed after the installation
- C. It is allowed to change the username after initial installation.
- D. The account must be defined within a workgroup
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