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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) MSA
B) SA
C) DMSA
D) Local System

2. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Enterprise Manager
C) Framework Integration Service
D) Avaya Contact Recorder

3. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Central Archive >Backup
B) System Management>General Settings>Settings
C) System Management>Enterprise> Enterprise Settings
D) Enterprise Management>General Settings>Configuration

4. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) It uses campaigns (rules) to determine which recordings to archive.
C) The archive role resides on the recorder.
D) It pulls and archives specified recordings from a local recorder only.

5. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a Member Group
B) Create Workgroups andworkstations
C) Create a LAN Data Source
D) Add Employee IDs

Solutions: