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Avaya 6210 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Implementation Exam |
| Exam Number: | 6210 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Contact Center Implementation |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based, Multiple Choice |
| Real Exam Qty: | 60-70 |
| Passing Score: | 68% |
| Exam Price: | 125 USD |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized centers |
| Pre Condition: | Basic knowledge of VoIP, telephony, and networking; practical experience with Avaya Aura Contact Center recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation Process | 25% | - Agent workstation software setup - Media Server and Communication Manager integration - Avaya Aura Contact Center core components installation |
| Troubleshooting and Maintenance | 10% | - Log analysis and service monitoring - Common installation and configuration issues - Post-implementation maintenance tasks |
| System Configuration | 30% | - Orchestration Designer application setup - High availability and switchover configuration - User, agent, and skill management - Contact Center Manager Server (CCMS) configuration |
| Implementation Preparation | 20% | - Architecture and components overview - Pre-installation requirements and planning - Network and telephony prerequisites |
| Validation and Testing | 15% | - Call flow and routing testing - Performance and redundancy validation - System functionality verification |
Answers to Your Avaya Aura® Contact Center Implementation Questions
Basic knowledge of VoIP, telephony, and networking; practical experience with Avaya Aura Contact Center recommended Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official 6210 exam page) always has the current version.
The official Avaya Aura® Contact Center Implementation outline has 5 domains — the biggest include Troubleshooting and Maintenance (10%), Validation and Testing (15%), Installation Process (25%). Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.
You can, and you should. The free PDF demo is there so you can judge the content yourself before spending anything. If you're unsure whether the PDF, desktop engine, or online version suits your study habits, contact our 24/7 service team — they'll advise you. After purchase, 365 days of free updates are included, renewable at 50% off if the period ever expires.
Sign up through the vendor's official channels:
The exam is offered Online proctored or onsite at Pearson VUE authorized centers, so decide which arrangement suits you before picking a date.
Delivery first: the moment you pay, we send the download link and access details to your email within a minute — even on holidays — and the files install on unlimited computers; contact support if 2 hours pass with nothing. For refunds, the terms are explicit: take the corresponding 6210 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. The alternative to a refund: two equal-value exam products free, with your original updates intact.
The pass mark is 68%, and the official fee is 125 USD. That fee resets to full price on every retake, so the real money-saver is preparation — run the 125 practice questions from BraindumpsIT until passing becomes routine, then book your seat.
The vendor recommends:
Classroom hours alone won't tell you if you're ready — the 6210 practice questions from BraindumpsIT will. Use them after the coursework to convert knowledge into exam performance.
The Avaya Aura® Contact Center Implementation is Avaya's official exam for the Avaya Certified Implementation Specialist (ACIS) certification, a Specialist-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as Avaya Aura Contact Center Implementation.
The exam gives you 90 minutes for 60-70 questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the BraindumpsIT engine until the clock stops being a factor.
Avaya Aura® Contact Center Implementation Sample Questions:
You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.
What is the next required step?
- A. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
- B. Install the Replication Server for database replication.
- C. Reboot the Primary and Secondary Server so that they will synchronize.
- D. Run the High Availability tool on the Standby Server.
Correct Answer: A 🗳️
A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?
- A. From the CCMS > RSM IP Address window
- B. From the CCMS > RSMConfig
- C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
- D. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
Correct Answer: A 🗳️
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A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
- B. It is loaded on external database.
- C. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- D. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
Correct Answer: C 🗳️
After a successful installation of Avaya Aura Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.
What is a valid name for the site specific patch?
- A. AvayaCC_CCMS_7.0.0.0.11.0210_Patch
- B. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
- C. AvayaCC_CCMS_7.0.0.0.12.0021_Patch
- D. AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
Correct Answer: A 🗳️
On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?
- A. Primary and Backup Servers
- B. Active Server
- C. Active and Standby Servers
- D. Primary Server
Correct Answer: B 🗳️
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