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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

Which would you reflect through a "To-Be" Business Model Canvas?

A. A recommended organization structure for the IT department
B. The customer's top future capabilities to increase productivity
C. A sequence of projects to deliver new collaboration features for the customer's service reps
D. Detailed process handoff criteria

Question 2

Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

A. Focus group with a team of customer executives
B. Analyze win rates for the past 10 proposals you made to the company
C. Benchmark study
D. Business Motivation Model

Question 3

Which reason would be appropriate to disqualify a solution from being included in your recommendations?

A. The solution's core product will be discontinued before the customer's purchasing timeframe
B. The cost and benefits can only be estimated within a 20% range of accuracy
C. The solution includes new products which the customer previously did not have interest in purchasing
D. The features for a new release of the solution's main product are not yet finalized

Question 4

What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A. Communicating the percentage of benefit goal delivered through implementation
B. Defining formulas to use in calculating productivity gains
C. Creating an adoption and rollout strategy across user groups
D. Creating an outline for the business case

Question 5

Which two should be included in a "target state implementation approach"? (Choose two.)

A. Potential risks
B. Financing terms
C. Project leader name
D. Assumptions

Solutions: