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Cisco 840-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Value Fundamentals | - Value-based selling principles
|
| Topic 2: Value Analysis and ROI Modeling | - Financial justification techniques
|
| Topic 3: Customer Analysis and Discovery | - Stakeholder identification
|
| Topic 4: Communication of Business Value | - Value proposition development
|
| Topic 5: Solution Design Alignment | - Mapping solutions to business needs
|
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Question 1
When you select a solution, which option should guide your decisions?
A. must fit within the current IT budget
B. lowest possible cost
C. an appropriate mix of risk, technology capability, and business capability, based on customer priorities
D. most advanced solution, both technically and for the business operation
Question 2
You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?
A. The system is in a pilot stage.
B. Transaction volumes are 5% different than expected.
C. The users have not been trained to capture before and after data points.
D. The infrastructure has not been in production mode for at least 3 months.
Question 3
Which pieces of information help to assess user readiness for a rollout?
A. budget and testing script
B. number of users and years in role
C. user awareness and time scheduled for training
D. number of changes in processes and number of open help desk problems
Question 4
Which option is a way to validate that you have established credibility with a business executive?
A. Brainstorm with the internal team to get feedback from peers.
B. Ask an IT stakeholder to inquire with the executive on your behalf.
C. Offer to show the executive a demonstration of the latest security software.
D. Ask the executive whether you could join a future staff meeting and present for 15 minutes.
Question 5
Which statement about customer value chain analysis is true?
A. It shows relationships between key pieces of the customer's operating model.
B. It shows the specific cost that is associated with each process step.
C. It depicts the major communications activities that are executed by senior execs.
D. It shows the dependencies to realize benefits from a new IT infrastructure effort.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
