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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Lightning Experience customization - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes |
| Government Community Cloud | 20% | - Constituent engagement features - GCC features and capabilities - Case management for government - Permitting and licensing capabilities |
| Public Sector Data Model | 20% | - Constituent and household data model - Permit and license object relationships - Service territory and location-based services - Case and investigation management |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
| Implementation Considerations | 20% | - Data migration considerations - Integration patterns for government systems - Security and compliance requirements - User adoption strategies |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?
A) Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required.
Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
B) Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory Authorization Type object. Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review related dependencies.
C) Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent.
2. A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
A) Batch Apex processing every night
B) Apex scheduled jobs
C) Flow triggered from Inspection Results creating Action Plan Items
D) Manual Case creation
3. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?
A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using integration procedures
C) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using triggered flows
4. Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
A) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
B) The consultant should recommend the Grants Management product which includes the Grants Portal feature.
C) The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
D) The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
5. A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
A) Scope, Tools and Cost
B) Workshops, Schedule and Cost
C) Scope, Resources and Cost
D) Scope, Schedule and Cost
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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