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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Master Data and Configuration | - Core Master Data
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Reporting and Analytics | - Service Reporting
|
| Integration and Communication | - Communication Channels
|
| Service Processes | - Ticket and Case Management
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A. Adjust fields with input fields
B. provided migration template in the Data Workbench
C. Activate migration templates in scoping
D. Fix errors in the data file
E. Migrate data from the template file
Question 2
Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions
A. Customer
B. Responsible employee
C. Service technician team
D. Service engineer
E. Territory Manager
Question 3
What can you use to hide a single value of multiple value field?
A. Personalization
B. Access rights
C. Code lists restrictions
D. Key user tool (KUT)
Question 4
Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.
A. For each object to be migrated, the CSV fields must be mapped to the fields in the system
B. You do NOT need to know the definitions of each of the fields
C. There is a template available for each object that allows tool-supported migration
D. The template structure is predefined and CANNOT be changed
E. You can upload the data only once
Question 5
In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.
A. Transfer status
B. status
C. External ID
D. Total price
Solutions:
| Question 1 Answer: B,C,E | Question 2 Answer: A,B,C | Question 3 Answer: C | Question 4 Answer: B,D,E | Question 5 Answer: B,D |
