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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A. Create an extension field and define its properties
B. Enter default extension field values based on business logic
C. Assign a page layout to achieve dynamic user interfaces.
D. Create a code list restriction for standard and extension fields

Question 2

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. You want an administrator to activate a custom business object
B. You want to define multiple review processes for the same business object
C. You want another user to review a business object before it is processed further
D. You want to define multiple review steps for the same business object

Question 3

Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A. Plant stock
B. Consignment stock
C. Locked stock
D. Special stock

Question 4

What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A. Scoping option
B. Workflow rule
C. Fine-tuning activities
D. Code list restriction

Question 5

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to set up a service agent for an administrator
B. You want to perform fine-tuning activities.
C. You want to make custom reports available on the home page
D. You want to standardize system access
E. You want to restrict drop-down list values for a specific group of users.

Solutions: