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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welchem ​​der folgenden Bereiche wäre die ergänzende ITIL-Anleitung hilfreich?
1. Anpassung von Best Practice für bestimmte Branchen
2. Integrieren Sie ITIL in andere Betriebsmodelle

A) beides
B) Keine der oben genannten
C) 1 nur
D) 2 nur

2. Welche der folgenden Aufgaben fallen NICHT in den Zuständigkeitsbereich des Service-Übergangs?

A) Zum Planen der Ressourcenanforderungen zum Verwalten einer Version
B) Um sicherzustellen, dass ein Dienst innerhalb der vom Design festgelegten Einschränkungen verwaltet, betrieben und unterstützt werden kann
C) Entwerfen und Entwickeln von Funktionen für das Servicemanagement
D) Qualitätswissen über Change- und Release- und Deployment-Management bereitstellen

3. Welche Aussage zu Service Level Agreements (SLAs) ist RICHTIG?

A) Sie müssen aufgrund ihrer Bedeutung eine gesetzliche Formulierung enthalten
B) Es sollte immer eine separate SLA für jeden bestimmten Kunden geben
C) Der Wortlaut muss klar und präzise sein, damit keine Mehrdeutigkeiten möglich sind
D) Änderungen am SLA können nur vom Kunden angefordert werden

4. Welche der folgenden Funktionen werden vom Gebäudemanagement verwaltet? Hardware in einem Rechenzentrum oder Computerraum Anwendungen Strom- und Kühlgeräte Wiederherstellungsstandorte

A) nur 1 und 3
B) nur 1, 3 und 4
C) nur 1, 2 und 3
D) Alle oben genannten

5. Mit welchem ​​Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?

A) Incident Management
B) Kapazitätsverwaltung
C) Service Asset- und Konfigurationsmanagement
D) IT-Service-Kontinuität

Solutions: