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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches ist die RICHTIGE Liste für die drei Ebenen eines mehrstufigen Service Level Agreements (SLA)?

A) Unternehmen, Kunde, Technologie
B) Service, Benutzer, IT
C) Unternehmen, Kunde, Service
D) Technologie, Kunde, Benutzer

2. Welche Rolle oder Funktion ist für die Überwachung von Aktivitäten und Ereignissen in der IT-Infrastruktur verantwortlich?

A) Incident Management
B) IT-Betriebsmanagement
C) Service Level Management
D) Kapazitätsverwaltung

3. Welche der folgenden BEST beschreibt eine Änderungsbehörde?

A) Eine Rolle, Person oder Gruppe von Personen, die eine formale Berechtigung für eine bestimmte Art von Änderung erteilt.
B) Der Änderungsmanager, der die formale Autorisierung für jede Änderung bereitstellt
C) Eine Person, die eine formelle Berechtigung für eine bestimmte Art von Änderung erteilt.
D) Der Change-Beirat

4. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1C, 2D, 3A, 4B
B) 1C, 2B, 3A, 4D
C) 1A, 2B, 3C, 4D
D) 1B, 2C, 3D, 4A

5. Was soll ein Service immer für Kunden liefern?

A) Wert
B) Ressourcen
C) Infrastruktur
D) Anwendungen

Solutions: