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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Strategy | - Financial management for IT services - Service portfolio management - Demand management |
| Service Operation | - Event management - Request fulfillment - Problem management - Incident management |
| Service Design | - Service catalog management - Service level management - Availability and capacity management - Design coordination |
| Service Transition | - Release and deployment management - Change management - Service asset and configuration management |
| Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Service Lifecycle Introduction | - Overview of ITIL concepts and structure - Service lifecycle principles |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which one of the following includes four stages called Plan, Do, Check and Act?
- A. The continual service improvement approach
- B. The seven-step improvement process
- C. The service lifecycle
- D. The Deming Cycle
Correct Answer: D 🗳️
Which of the following is service transition planning and support NOT responsible for?
- A. Prioritizing conflicts for service transition resources
- B. Detailed planning of the build and test of individual changes
- C. Maintaining policies, standards and models for service transition activities and processes
- D. Coordinating the efforts required to manage multiple simultaneous transitions
Correct Answer: B 🗳️
Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
- A. 3 and 4 only
- B. 1, 2 and 3 only
- C. All of the above
- D. 1, 2 and 4 only
Correct Answer: B 🗳️
Which reason describes why ITIL is so successful?
- A. It tells service providers exactly how to be successful
- B. It is designed to be used to manage projects
- C. It is not tied to any particular vendor platform
- D. The five ITIL volumes are concise
Correct Answer: C 🗳️
Which one of the following functions would be responsible for the management of a data centre?
- A. Technical management
- B. Application management
- C. Service desk
- D. Facilities management
Correct Answer: D 🗳️
