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About Salesforce Field-Service-Lightning-Consultant Exam

Field Service Lightning Consultant Exam

Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).

Certification Path

Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.

Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 2	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 3	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 4	Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service Appointment
Topic 5	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 6	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
Topic 7	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 8	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console

Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf

How to book the Field-Service-Lightning-Consultant Exam

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