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Salesforce Certified Field Service Consultant Sample Questions:

1. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company logo
B) Company colors
C) Company style sheets
D) Company address

2. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Work Order Line Item associated with the completed Work Order
B) The Products Consumed section on the Work Order
C) The Product Request Line Item associated with the Product
D) The Product Item Transactions Related List on the Product Item

3. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A) Relate the Time Sheet Entries to the Service Appointment.
B) Relate the Time Sheet to the Service Appointment.
C) Relate the Time Sheet Entries to the Work Order Line Item.
D) Relate the Time Sheet to the Work Order Line Item.

4. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Group Nearby
B) Resource Schedule Optimization
C) Reshuffle
D) In-day Optimization

5. Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Product Request and a Product request line item.
B) Create a Work Order Line Item and a Product request line item.
C) Create a Product Consumed and a Produc request line item.
D) Create a Shipment and a Product request line item.

Solutions: