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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications - CTI, IVR, recording and other core modules |
| AICC Solution Design | 25% | - Capacity planning and network design - Security and compliance considerations - High availability and disaster recovery design - Requirement analysis and solution planning |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Competitive analysis and differentiation - Solution proposal and quotation preparation - Typical project cases and best practices |
| AICC Solution Overview | 20% | - Architecture and components of AICC solution - Basic concepts and positioning of AICC - Typical application scenarios and value |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?
- A. Secure logging of all access to the recording system.
- B. Automatic deletion of recordings after 24 hours.
- C. Digital watermarking of audio files.
- D. Segmentation of the network where recordings are stored.
Correct Answer: A 🗳️
In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?
- A. To replace the need for a CTI server by handling call control directly.
- B. To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
- C. To provide load balancing exclusively for IVR media servers.
- D. To increase the audio codec bandwidth for better voice quality.
Correct Answer: B 🗳️
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
- A. To test the network connectivity between components.
- B. To stress-test the servers for maximum capacity.
- C. To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
- D. To train the administrators on system maintenance.
Correct Answer: C 🗳️
When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?
- A. INVITE
- B. 200 OK
- C. BYE
- D. ACK
Correct Answer: A 🗳️
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
- A. Managed service deployment
- B. Hybrid deployment
- C. On-premises deployment
- D. Public cloud (SaaS) deployment
Correct Answer: C 🗳️
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