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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs & Sales Process | 25% | - Imaging and printing assessment methodology - Understanding customer business challenges - Matching solutions to customer requirements |
| Topic 2: Solutions & Applications | 15% | - Supplies and service options - Horizontal and vertical industry use cases - Document workflow and software solutions |
| Topic 3: Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
| Topic 4: HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - MFP and digital sending solutions - Large format and production printing |
| Topic 5: Technology & Benefits | 20% | - Energy efficiency and environmental features - Security and manageability features - Printing technologies and specifications |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is a key reason that HP monochrome LaserJet print quality is better than that of competitive products?
- A. smoothest gray ramp
- B. HP Scalable Print technology
- C. higher fuser temperatures
- D. HP ColorSphere toner
Correct Answer: A 🗳️
Which HP technology contributes to the HP value proposition of "simplicity"?
- A. HP Output Server
- B. HP Universal Print Driver
- C. HP FastRes 1200
- D. HP Instant-on Fuser
Correct Answer: B 🗳️
What is an imaging and printing assessment?
- A. a method of observing your customer's workflow, gathering data, and understanding the current environment
- B. a method that supports the Customer Relationship Management process
- C. a method that dramatically increases the time of the sales process, as a new assessment is
required whenever a change is made - D. a method that ensures that all the assets and liabilities of a customer are fully registered and
monitored
Correct Answer: A 🗳️
Which print job is typical for a vertical business?
- A. letterheads
- B. brochures
- C. business cards
- D. proof prints
Correct Answer: D 🗳️
Upon what does the value of a business document depend? (Select two.)
- A. the cost of the toner and paper used to print
- B. the interpretation of the reader/user of the document
- C. a simple calculation of distribution costs
- D. the intended purpose of the document
Correct Answer: B,D 🗳️
