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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs & Sales Process | 25% | - Imaging and printing assessment methodology - Matching solutions to customer requirements - Understanding customer business challenges |
| Solutions & Applications | 15% | - Supplies and service options - Horizontal and vertical industry use cases - Document workflow and software solutions |
| Competitive Positioning | 10% | - Value proposition and ROI communication - HP differentiators vs competitors |
| Technology & Benefits | 20% | - Security and manageability features - Printing technologies and specifications - Energy efficiency and environmental features |
| HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - MFP and digital sending solutions - Large format and production printing |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is a key value proposition for replacing aging HP imaging and printing devices?
- A. to reduce employee headcount
- B. to improve document quality and effectiveness
- C. to use less paper
- D. to create more internal documents
Correct Answer: B 🗳️
What are the key areas that a business must pay attention to?
- A. sales, customers, administration, know-how, and expertise
- B. customers, clients, users, and partners
- C. IT platforms, innovation, administration, and cash flow
- D. sales, sales, sales, and sales
Correct Answer: A 🗳️
Which HP Color LaserJet advantage can be attributed to HP ColorSphere technology?
- A. superior reliability
- B. lowest cost per page
- C. highest rated print quality
- D. fastest first page out
Correct Answer: C 🗳️
Which statement is true about initial contacts that occur between a customer and a business?
- A. Most initial contacts occur during the day.
- B. Most initial contacts result in a purchase.
- C. Most initial contacts are through a document.
- D. Most initial contacts are face to face.
Correct Answer: C 🗳️
Which HP technology contributes to the HP value proposition of "simplicity"?
- A. HP Output Server
- B. HP Universal Print Driver
- C. HP FastRes 1200
- D. HP Instant-on Fuser
Correct Answer: B 🗳️
