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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) The benefits of HP Smart Friend
B) How HP services can positively impact their financial performance
C) The value of user advisory and premium services
D) Safeguarding their business with limited or no IT staff

2. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) safeguarding their business with limited or no IT staff
C) the value of user advisory and premium services
D) safeguarding mobile workers against accidental damage protection

3. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Accidental Damage Protection
C) Toner and Rollers Uptime Kit Replacement
D) Quick Page Service

4. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
B) Usage services only target the Consumer market
C) Deployment services gets hardware installed in businesses or connected at home, ready to use.
D) Consumer usage services enhance customer experience by offering a high level of security.

5. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners start accumulating rebates with their first services sale.

Solutions: